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Customized Programs

 

Personality Development Course

Description:
This two-day workshop aims to develop one's appearance, behavior and communication. The holistic approach to the training offers the participants the fundamental values of image enhancement, which allows each to immediately practice what is learned. Results are determined through participants' increased confidence in carriage and professionalized appearance which allows them to standout and create a distinction in the workplace.

 

COURSE TOPICS

Image Empowerment
Appearance
Corporate Appearance
Professional Wardrobe Development
Behavior
Visual Poise and Posture
Business Etiquette

Confident Communication
Conversational Skills Development
Communication with Confidence

 

Who should attend?
Supervisors
Experienced Managers
New Leaders and Managers
Human Resource Professionals
Project Managers
Senior Executives

 

 

Supervisory Development Course

Description:
This two-day program raises the supervisors' awareness and commitment to the practice of their leadership skills by reinforcing their roles and competencies. The leadership model of Kouzes and Posner is then used to introduce five leadership practices that reflect both the roles and the competencies. The program makes use of structured learning exercises (SLE), individual and group work, and focused group discussions to surface learning.

 

COURSE TOPICS

Exemplar Leadership Framework

Five Exemplar Leadership Practices and Ten Exemplar Commitments
Overlay of Management Functions with Leadership Practices
Self-Inventory Assessment

Encompassing Roles and Accountabilities
Encompassing Roles and Accountabilities

 

Who should attend?
Supervisors who need to refresh their skills:
Mid-level Supervisors/Managers
Newly-promoted supervisors
Independent Contributors
Decision makers in organizations

 

 

Customer Care Workshop

Description:
This two-day workshop aims to empower and strengthen customer service front liners through activities that will focus on necessary skills needed for excellent customer service. The program also imparts techniques and tips in handling different customer service scenarios.

 

COURSE TOPICS

Customer Service and Your Organization
Customer Service Mindset
Understanding our Customers
Defining the Experience
Engaging our Customers
Transform the Brand

 

Who should attend?
Everybody in an organization that is expected to provide quality customer service to internal and external customers.
Customer Frontline
Supervisors and Managers
Sales Professionals
Project Managers
Senior Executives

 

 

Problem Solving and Decision Making

Description:
This two-day workshop presents a structure, process and tools to help you solve problems and make decisions. This course is about proactively attacking problems and making timely decisions, that help you solve work problems and make decisions to bring value to your company and your customers. Participants will practice the six-step problem solving process by working on actual problems in class. The focus in class is on group decision making, but participants will be able to apply the same processes and tools to individual problems and decisions.

 

COURSE TOPICS

What is problem solving and decision making and why it is important?
Problem solving and decision making defined
Evidence based decision making
Non-evidence based decision making
Groups vs. individual, the pros and cons

 

Who should attend?
Supervisors
Experienced Managers
New Leaders and Managers
Project Managers
Senior Executives